Privacy Policy

Privacy Policy

Effective Date: September 2026

At House of HNS, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

Information We Collect

Depending on how you interact with HNS, we may collect the following information:

  • Name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Order and transaction details
  • Product preferences and shopping information
  • Information you provide when contacting customer support
  • Website usage information, cookies, and similar technologies

Payment information may be processed securely by our authorised payment service providers. HNS does not need to store your complete card or banking credentials.

How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Provide order updates and customer support
  • Process payments, refunds, exchanges, and replacements
  • Improve our products, website, and customer experience
  • Prevent fraud and misuse
  • Maintain business and transaction records
  • Send promotional communications where permitted and where you have provided the required consent or otherwise allowed under applicable law

WhatsApp and Marketing Communications

If you provide your mobile number and opt in to receive promotional communications, HNS may contact you through WhatsApp, SMS, email, or other permitted communication channels regarding new launches, offers, restocks, and relevant updates.

You may opt out of marketing communications at any time.

Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Understand website usage
  • Remember your preferences
  • Support marketing and analytics activities

You may control cookies through your browser or device settings. However, disabling certain cookies may affect the functionality of our website.

Data Security

We take reasonable measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

Sharing of Information

We may share necessary information with trusted service providers, including:

  • Payment processors
  • Courier and logistics partners
  • Website and technology providers
  • Customer support and communication service providers
  • Analytics and marketing service providers

We only share information where reasonably necessary for business operations, legal compliance, or other permitted purposes.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, legal, regulatory, and legitimate business requirements.

Your Choices

You may contact us regarding your personal information or to opt out of promotional communications.

Requests will be handled subject to applicable law and reasonable verification requirements.

Children's Privacy

Our website is not intended for children to make purchases independently. We do not knowingly seek to collect personal information from children in violation of applicable law.

Policy Updates

HNS may update this Privacy Policy from time to time. Any updated version will be published on this page with the revised effective date.

Contact Us

For privacy-related questions or requests, please contact us:

Email: info@houseofhns.com

This Privacy Policy is intended to operate alongside applicable Indian data-protection and consumer laws, including applicable provisions of the Digital Personal Data Protection framework.