Effective Date: SEP 2026
At House of HNS, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or purchase our products.
Information We Collect
Depending on how you interact with HNS, we may collect:
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Name
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Mobile number
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Email address
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Billing and shipping address
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Order and transaction details
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Product preferences and shopping information
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Information you provide when contacting customer support
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Website usage information, cookies, and similar technologies
Payment information may be processed by our authorised payment service providers. HNS does not need to store your complete card or banking credentials.
How We Use Your Information
We may use your information to:
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Process and deliver your orders
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Provide order updates and customer support
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Process payments, refunds, exchanges, and replacements
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Improve our products, website, and customer experience
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Prevent fraud and misuse
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Maintain business and transaction records
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Send promotional communications where permitted and where you have provided the required consent or otherwise allowed under applicable law
WhatsApp and Marketing Communications
If you provide your mobile number and opt in to receive promotional communications, HNS may contact you through WhatsApp, SMS, email, or other permitted communication channels regarding new launches, offers, restocks, and relevant updates.
You may opt out of marketing communications at any time.
Cookies
Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and support marketing or analytics.
You may control cookies through your browser or device settings, although disabling certain cookies may affect website functionality.
Data Security
We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.
However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.
Sharing of Information
We may share necessary information with trusted service providers such as:
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Payment processors
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Courier and logistics partners
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Website and technology providers
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Customer-support and communication service providers
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Analytics or marketing service providers
We only share information where reasonably necessary for business operations, legal compliance, or other permitted purposes.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, legal, regulatory, and legitimate business requirements.
Your Choices
You may contact us regarding your personal information or to opt out of promotional communications.
Requests will be handled subject to applicable law and reasonable verification requirements.
Children's Privacy
Our website is not intended for children to make purchases independently. We do not knowingly seek to collect personal information from children in violation of applicable law.
Policy Updates
HNS may update this Privacy Policy from time to time. Any updated version will be published on this page with the revised effective date.
Contact
For privacy-related questions or requests:
Email: info@houseofhns.com
This Privacy Policy is intended to operate alongside applicable Indian data-protection and consumer laws, including applicable provisions of the Digital Personal Data Protection framework.